FAQ's

Architectural

• What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process.

To complete an application, visit TownSq and select the Architectural Review Tab and complete the information. You will then click on Submit Project to complete the process.

For owners that do not utilize TownSq please send your submissions to HOUarchitectural@goodwintx.com.

For any questions, please contact 281?706?8959.

Board Meetings

• How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically announced in the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Common Area Maintenance

• What does the Association maintain and what am I responsible for maintaining?

Association is responsible for all common area and front yard landscape maintenance. Association is not responsible for landscape replacements.

• I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community.

Please submit a request in TownSq and include a picture with as much detail as possible, where applicable. From there, you will also be able to track the status of your maintenance request.

Waste Services

• What is the trash/waste pick-up schedule for my community?

Tuesday and Friday

• What is the bulk pickup schedule for my community?

Bulk pick up is the same day as trash day.

Utilities

• How do I get electric/gas/water/trash service?

• I need to report an issue with a neighbor's home.

Please submit your concern in TownSq and include a picture with as much detail as possible, where applicable.

• When does your compliance driver come through our community?

The schedule varies; however, our compliance drivers typically visit the community on a monthly basis.

• Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. There, you will find the Governing Documents and Deed Restrictions.

Contacts

• Who can I reach for help?

We have a team of industry professionals standing by to assist you.

Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday?Friday, 8:30 AM ? 5:00 PM.
Phone: 855?289?6007
Email: info@goodwintx.com.
Live Chat is available on our website at www.goodwintx.com.

Deed Restriction Violations Compliance Team: Covenant violation related inquiries can be directed to houcompliance@goodwintx.com.

• How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

• Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

• What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday?Friday, 8:30 AM ? 5:00 PM by phone, 855?289?6007, or via email at info@goodwintx.com.

Live Chat is available on our website at www.goodwintx.com

Make a payment

• How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail In Your Payment to the following address:

(HBHCT)– Brookhollow Court c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193?3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one?time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one?time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.95 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via echeck, there is a $1.95 convenience fee.

**Please Note; If you pay in person at our local office located at 28420 Hardy Toll Road, Ste. #210, Spring, TX, 77373, you will need to make your payments in the form of a check or money order payable to your association.

We do NOT accept cash or debit card/credit card payments in person.

Option 3: Bank Bill Pay Service: If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (HBHCT) in the memo section of your check.

• Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.95 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via echeck, there is a $1.95 convenience fee.

What is my property code? HBHCT

W hat is the Management ID? 6587

When is my assessment due?

Your assessments are due monthly.

• Are there any fees associated with online payments?

When making credit card payments online, there is a $1.95 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via echeck, there is a $1.95 convenience fee.

• Why does my account show a negative number?

A negative number means that you have a credit balance.

Assessments

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:30 AM - 5:00 PM by phone at 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc. 

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:30 AM - 5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:30 AM ? 5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed??

Lender questionnaires can be ordered at https://www.goodwintx.com/

How much does a lender questionnaire cost?

Prices may vary, please order at https://www.goodwintx.com/

Where do I obtain a resale certificate?

Resale Certificates can be ordered via https://www.goodwintx.com/

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via https://www.goodwintx.com/.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up to date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners.

With TownSq you can:

1. Easily communicate with neighbors, community managers, and board members
2. Manage your account and pay online
3. Get up?to?date community news and events
4. Request and review status of service inquiries
5. Participate in community polls
6. Access community forms and documents and more…

How do I register for TownSq

Registering for TownSq is fast and easy. Follow the steps below to get started:

1. Visit https://app.townsq.io/ais/sign?up
2. Enter your Account Number and Zip code (Physical property address)
3. Provide your email address and create a password?

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:30 AM - 5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right?hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user?recovery to reset your password.